This page explains how to ask about trying a product before you buy, what to do if something arrives damaged, when you can cancel an order, how to return goods, and how long a refund takes.
In short: if you are a consumer, you can cancel an order within 14 days of receiving it, without giving a reason, unless the goods were made to your specification. Faulty or damaged goods are always our problem, not yours. And if you see something you like, ask us about trying it before you buy.
Different rules apply depending on whether you are buying as a consumer or as a business. If you are not sure which you are, see the definitions in our Terms and conditions.
Try before you buy
See something you like? Contact us about trying it before you buy. Whether a trial is possible depends on the product and where you are, and we will agree the details with you, including any charge, before anything is arranged.
To ask, call us on 01 816 6600 or email hello@officedesks.ie.
While a product is with you on trial it remains ours, so please take reasonable care of it. A trial is in addition to your legal rights described below, not instead of them.
If something arrives damaged
This applies to everyone, consumer or business.
Please check your delivery when it arrives. If a product is delivered damaged, or something is missing, contact us within 7 days of delivery at hello@officedesks.ie with:
- your order number
- a description of the problem
- detailed photos of the damage and of the packaging it arrived in
We will put it right by arranging a repair, replacement parts or a replacement, or by refunding you. If you are a consumer, you can choose between repair and replacement, as explained under "If something is wrong with your order" below.
If a delivery arrives visibly damaged, you can refuse it or sign for it as "damaged". Either is fine, just let us know straight away. Please keep the packaging until the problem has been sorted out, in case the goods need to be collected.
Photographs of transit damage help enormously and usually mean the problem can be sorted out more quickly.
Part 1: if you are a consumer
Your 14-day right to change your mind
If you buy goods from us online, by phone or by email, you have the right to cancel your order, without giving a reason, up to 14 days after the day you receive your goods. If your order arrives in several deliveries, the 14 days run from the day you receive the last item. You can also cancel at any time before the goods are delivered.
This right comes from the Consumer Rights Act 2022, which replaced the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013).
To cancel, tell us before the 14 days are up. Email hello@officedesks.ie with your order number, or use the cancellation form at the bottom of this page. A phone call to 01 816 6600 is fine too, but please follow it up in writing so we both have a record.
Once you have told us, you then have a further 14 days to send the goods back.
This applies to sale items in exactly the same way as full-price items.
What you can and cannot cancel
You cannot cancel under this right where the goods are made to your specification or clearly personalised, for example items made to your dimensions, or produced specially for your order in a fabric or finish you have chosen. Where this applies to a product, we will tell you before you order. Bespoke and made-to-order items, such as upholstered seating in a fabric you have chosen, are covered by this exception.
Standard goods can be cancelled under the 14-day right. Goods that cannot be cancelled are still covered if they are faulty or not as described.
Condition of returned goods
Please return goods complete, unused and in their original packaging. You are allowed to inspect and handle goods as you would in a shop, so unpacking a chair and sitting on it is fine. Assembling it, using it in your office for a fortnight or discarding the packaging is not, and we may reduce your refund to reflect any loss in value.
We do not refuse returns simply because a box has been opened.
Who pays for the return
You pay the direct cost of returning the goods if you are cancelling because you have changed your mind. Please contact us before you send anything and we will tell you where to send it and the most sensible way to do so. Please do not bring goods to our showroom without arranging it with us first, as visits are strictly by appointment and the office is not always staffed.
Many of our products, such as desks, storage and soft seating, are too large to send back by post. For those, we will arrange a collection. Returns of larger items are handled case by case and a collection charge may apply, depending on the item and where you are. We will always tell you the charge before we book the collection, and any charge is deducted from your refund.
If you send goods back yourself, they are your responsibility until they arrive back, so please pack them well and use a service that gives you proof of sending or a tracking number.
You do not pay anything to return goods that are faulty, damaged or not as described. See "If something is wrong with your order" below.
Your refund
We will refund the price you paid for the goods, plus any delivery charge you paid to receive them.
We refund to the payment method you used, without undue delay and within 14 days of the day you tell us you are cancelling. If we are not collecting the goods ourselves, we may wait until we have received them back, or until you have shown us proof that you have sent them, whichever is sooner.
If you cancel before your order has been dispatched, we refund you in full within 14 days of being told.
If something is wrong with your order
Your legal rights under the Consumer Rights Act 2022 sit alongside everything above, and nothing on this page affects them. Goods must be as described, fit for purpose and of the quality and durability you would normally expect.
- Within 30 days of delivery: if the goods are faulty or not as described, you can reject them and get a full refund.
- Repair or replacement: you can ask us to repair or replace faulty goods, free of charge, within a reasonable time and without significant inconvenience to you. You choose which, unless your choice is impossible or would cost us disproportionately more than the other.
- If that does not put it right: if a repair or replacement is not possible, is not done within a reasonable time, or the same fault comes back, you can ask for a price reduction or end the contract and get a refund.
- How long we are responsible: for faults that were present on delivery and become apparent within 6 years of delivery. If a fault shows up within 1 year of delivery, it is presumed to have been there on delivery unless we can show otherwise.
You pay nothing to return or have collected goods that are faulty. Please tell us within 7 days of delivery if anything arrives damaged or missing so we can sort it quickly with our supplier, but telling us later does not take away the rights described above.
Where you reject faulty goods, we will refund you without undue delay and within 14 days of you telling us that you are rejecting them.
Contact us at hello@officedesks.ie with your order number, a description of the problem and photos.
Guarantees
Where a product comes with a manufacturer's guarantee, the period and cover depend on the product, so ask us if you would like to know the guarantee on a particular item before you order. Contact us first if you need to make a claim and we will help you. A guarantee is in addition to your legal rights, not instead of them.
Part 2: if you are a business customer
The statutory 14-day cancellation right above applies to consumers and does not apply to business customers. Instead, the following applies.
Unwanted goods
We do not accept returns, refunds or exchanges of unwanted goods from business customers unless we agree otherwise in writing. If we do agree to take goods back, you must tell us in writing within 14 days of delivery, the goods must be unused and in their original packaging, and collection charges apply. Bespoke and made-to-order items cannot be returned. This does not affect a trial agreed with us, described above, or goods that arrive damaged.
It is your responsibility to check before ordering that the goods will fit the intended space and can be got into the premises, including through doors, corridors, stairways and lifts. It is also your responsibility to check colours and finishes rather than relying on on-screen images. All sizes and measurements are approximate and finished goods can vary slightly in dimension.
If you realise you have ordered the wrong item, contact us immediately on 01 816 6600. If the order has not yet been passed to our supplier we may be able to change or cancel it, but we cannot promise this.
Damaged goods and shortages
Check all deliveries on arrival. Report any damage, shortage or fault in writing within 7 days of delivery, with a description and photos, as set out at the top of this page. If you do not, the goods are deemed accepted and we will not be able to raise a claim with our supplier or the delivery company on your behalf.
We will put damage right by arranging a repair, replacement parts or a replacement, at our discretion. Where the goods are replaced on the basis of a reported fault and the originals turn out to be sound, we reserve the right to charge for the replacement.
Guarantees
Where a product carries a manufacturer's guarantee, contact us first and we will give you what you need to claim.
Refund timing
Where a refund is due, for example because damaged goods cannot be repaired or replaced, it is issued to the original payment method within 14 days of the returned goods being received, or of our confirming that they need not be returned.
Consumers do not have to use this form to cancel, but it may be quicker. Copy it into an email to hello@officedesks.ie.
To Executive Interiors Ltd trading as OfficeDesks.ie, Unit 3c, North City Business Park, North Road, Finglas, Dublin 11, D11 PC04, Ireland, hello@officedesks.ie: I give notice that I cancel my contract of sale of the following goods.
- Goods ordered:
- Ordered on:
- Received on:
- Order number:
- Name:
- Address:
- Signature (only if you send this form on paper):
- Date:
Complaints
If something has gone wrong and you are not happy with how we have handled it, email hello@officedesks.ie marking your message "Complaint", or call 01 816 6600. We will acknowledge it, tell you who is dealing with it and keep you informed until it is resolved.
If we cannot resolve it between us, consumers can get free information about their rights from the Competition and Consumer Protection Commission at www.ccpc.ie.
Executive Interiors Ltd, trading as OfficeDesks.ie
Registered in Ireland, company number 394247
Registered office: Unit 3c, North City Business Park, North Road, Finglas, Dublin 11, D11 PC04, Ireland
Showroom: Dublin, visits strictly by appointment
VAT number: IE 6414247U
Email: hello@officedesks.ie
Phone: 01 816 6600 (from outside Ireland, +353 1 816 6600)
