We deliver to addresses in the Republic of Ireland. Your order is supplied by our manufacturer or distributor in the United Kingdom and delivered to you. This page explains where we deliver, how delivery is charged, how long it takes, how your order arrives and what to do if something arrives damaged.
Where we deliver
We deliver to addresses across the Republic of Ireland. If you are elsewhere, including Northern Ireland or an offshore island, please contact us before you order.
If you would like goods delivered somewhere our standard delivery does not cover, contact us on 01 816 6600 or at hello@officedesks.ie before you order and we will tell you whether we can help, and at what cost. Our checkout only takes orders for delivery in the Republic of Ireland.
Delivery charges
Delivery is charged per order. Because the cost depends on what you order and where it is going, the delivery charge is not added at the checkout. After you order, we will contact you to confirm your delivery charge and delivery date, and we will explain how to pay it. Nothing is dispatched until you have agreed the delivery charge. If you do not want to go ahead at that point, tell us and we will cancel your order and refund you in full.
Delivery charges are in euro and include VAT at the standard Irish rate, currently 23%.
You buy from us, an Irish company, and the price you pay includes Irish VAT. Although many of our products come from our supplier in the United Kingdom, we handle any customs paperwork, so you will not be asked to pay customs duty, import VAT or any other charge when your order arrives.
Delivery timescales
We will give you a delivery date when we confirm your delivery charge. Made-to-order items take longer, and we will tell you how long when we confirm your order.
"Working day" means Monday to Friday, excluding public holidays in Ireland. Orders placed at a weekend or on a public holiday are dealt with on the next working day.
Where a product is made to order for you, we will tell you the lead time before you order. If you need something by a particular date, tell us before you order and we will confirm whether it can be met.
Timescales are a guide, not a guarantee. Supplier stock, transport between the UK and Ireland, courier availability and events outside our control can occasionally cause delays. If that happens we will tell you as soon as we know.
How your order arrives
We will contact you by phone or email to confirm your delivery charge and to arrange delivery. Please make sure the phone number and email address on your order are ones you check, because that is how we, or the delivery company, will reach you.
What delivery includes: we will confirm the details when we arrange your delivery, including where your order will be left. Please make sure someone is available to receive the delivery, and that there is clear access for larger items.
If you are ordering for an office, check that the delivery address is accessible to a delivery vehicle and that whoever is receiving the goods knows to expect them. Tell us before you order about anything that could make delivery difficult, such as stairs with no lift, narrow access or restricted parking.
If nobody is available to take the delivery, or the delivery cannot get access, it may have to be rebooked and there may be a charge for the second attempt. Where we can, we will tell you the charge before it is incurred.
Assembly and installation
Furniture is delivered flat-packed for you to assemble, unless the product page says otherwise. Office chairs can usually be supplied pre-built and ready to use for an extra charge, and we can quote for assembly or installation if you would like the work done for you. Just ask before you order.
If you are unsure whether a particular product needs assembly, ask us before you order. If assembly or installation is offered for your order, its price will be confirmed to you before you pay.
Trying a chair first
See something you like? Contact us about trying it before you buy. See our Returns and refunds page for how it works.
Tracking your order
If you have not heard anything about your delivery when you expected to, or anything looks wrong, contact us at hello@officedesks.ie with your order number and we will chase it for you.
Changing a delivery
If you need to change the delivery address or date after ordering, contact us as soon as you can on 01 816 6600 or at hello@officedesks.ie. We can usually change details before the order is passed to our supplier. Once it is on its way, changes depend on the delivery company and may not be possible, so please check your delivery details carefully when you order.
If delivery is delayed
If you are a consumer, then unless we have agreed a different period with you, we will deliver without undue delay and within 30 days of the day your order is accepted. If we do not, you can ask us to deliver within a further period that is reasonable in the circumstances. If we still do not deliver, you can end the contract and we will refund you in full. If we agreed that delivery by a particular date was essential and we miss it, you can end the contract straight away.
Where a made-to-order lead time is longer than 30 days, that longer period is the agreed delivery period and you will have been told it before you order.
For business customers, delivery dates are estimates, as explained in our Terms and conditions.
We are not responsible for delays caused by events outside our reasonable control, but we will contact you as soon as possible to let you know and to agree what happens next.
Damaged or missing items
Please check your delivery when it arrives. If anything is damaged or missing, contact us within 7 days of delivery at hello@officedesks.ie with your order number, a description of the problem and detailed photos. We will put it right by arranging a repair, replacement parts or a replacement, or by refunding you.
If a delivery arrives visibly damaged, you can refuse it or sign for it as "damaged". Either is fine, just let us know straight away. Please keep the packaging until the problem has been sorted out.
If you are a consumer, telling us later does not affect your legal rights, but telling us quickly means we can sort it out faster. See our Returns and refunds page.
Executive Interiors Ltd, trading as OfficeDesks.ie
Registered in Ireland, company number 394247
Registered office: Unit 3c, North City Business Park, North Road, Finglas, Dublin 11, D11 PC04, Ireland
Showroom: Dublin, visits strictly by appointment
VAT number: IE 6414247U
Email: hello@officedesks.ie
Phone: 01 816 6600 (from outside Ireland, +353 1 816 6600)
